Frequently Asked
Questions

All the machines we supply are brand new, unless stated. Every new machine will be delivered in its original packaging with its own unique serial number located on the rear of the machine and on the box.

We have a tendency to offer Ex-Display and Re-Conditioned machines.

Ex-Display machines are brand new machines which are placed on the shop floor for customers to see. They often have very little usage before sale. Please note the Ex-Display machines always come with the original packaging, parts and full manufacturers warranty.

Re-Conditioned Machines are machines we tend to bring in as trade in offers. They are checked over for any faults by a fully trained engineer, however if any faults occur they are instantly rectified. Please note not all Re-Conditioned machines come with its original packaging or parts.

You can order online on our easy to use and secure website.

Before you place an order you will need to look for the item either through the search box on the top of the website or through our easy to navigate shop categories. We have a wide range of products, so if you are struggling to find what you are looking for please contact us through email info@homeofsewing.co.uk

Or you can call our helpful team on 0208 478 0669. We will always try our best to provide you with the product that you require.

We also offer the best telesales service which allows you to place your order over the phone.

Phone lines are open 10:00am – 5:30pm Monday to Saturday.

Due to the speed of our service we cannot always add items to an order if your order has already been processed. However if you contact our team within 24 hours of placing your order, if your order has not yet been processed they may be able to add items to your order for you

Due to the speed of our service we cannot always guarantee your order can be cancelled. However if you contact our team within 24 hours of placing your order, if your order has not yet been processed we will be able to cancel your order.

If your machine develops a fault within the guarantee period, which has been caused by defective materials or poor workmanship. We will happily arrange the collection, repair and return at no cost to the customer. Please retain the original packing materials, in case your item has to be returned to us. In the event that the item should need to be returned to ourselves and the original packaging has not been retained, you will be responsible for any costs incurred by couriers to return the machine to ourselves This does not affect your statutory consumer rights and excludes expendable parts (such as needles, bulbs, belts, needle threaders, etc), normal wear and tear, negligence and misuse, as stated on the manufacturers guarantee document. The collection and return cover applies to UK mainland addresses only.

When you first encounter a problem with your machine please call our Customer Service Team on 0208 478 0669. The first thing they will ask for is your order number. They will then go through troubleshooting questions with you over the phone. If the problem still persists we will offer a collection repair and return to the customer at no cost.

All the prices on our website are including VAT, your receipt will show this itemised.