Christmas Cut-Off: Orders placed by 19th December 2024 (UK Mainland) and 16th December 2024 (Northern Ireland, Scottish Highlands & Offshore) will be guaranteed for delivery before Christmas

Free Next Day Delivery | Trusted 5* Reviews | Interest Free Finance Available

Store Open Monday - Saturday 10.00am - 5.30pm

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Call us for expert advice

0208 478 0669

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Complaints Process

If there’s something you’re not happy with, we’d like to be informed so we can resolve your issues.

Complaint handling and dispute resolution process

Please contact us as soon as possible. You can contact our Customer Service Team who are here to help and they will try to provide a suitable solution.

Upon receipt of your complaint, we will contact you in 3 working days to resolve your issue.

 

Our customer Service Team will ask you to provide any relevant information which helps us identify the issue you have with your product.

Online – support@homeofsewing.co.uk

Post – Regent Home of Sewing, 4-6 Chapel Road, Ilford, Essex, IG1 2AG

Escalating the complaint

If you’re not happy with the resolution of the complaint, please speak to the person handling your complaint and they will discuss and explain the reasons for the resolution reached. If you wish for your complaint to receive further review, please email us or contact us in writing at the address above.

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If you are still unhappy after further escalation and your item has been ordered via Novuna Personal Finance you can also contact Novuna directly to discuss the matter further.

Get the Latest News & Exclusive Offers

Join our exclusive Regent Home of Sewing mailing list to stay up to date with events, workshops, monthly offers, and new products, and receive a welcome offer along with monthly deals!

We never share or sell your details to anyone else without your permission. 

info@homeofsewing.co.uk

0208 478 0669

4 – 6 Chapel Road, Ilford, Essex, IG1 2AG

Monday – Saturday:  10.00am – 5.30pm

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Credit subject to status and affordability. Terms & Conditions Apply. Regent Sewing & Knitting Machines LTD trading as Regent Home of Sewing & Home of Sewing is a credit broker and is Authorised and Regulated by the Financial Conduct Authority. Credit is provided by Novuna Personal Finance, a trading style of Mitsubishi HC Capital UK PLC, authorised and regulated by the Financial Conduct Authority. Financial Services Register no. 704348.
The register can be accessed through http://www.fca.org.uk 

Regent Home of Sewing & Home of Sewing are trading names of Regent Sewing & Knitting Machines Ltd which is a limited company registered in England & Wales under number 02015819 at the registered office, 62 Buntingbridge Road, Ilford, Essex, England, IG2 7LR.  VAT Registration Number: 450 8413 62 

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